Frequently Asked Questions
About Our Clinic
Appointments & Booking
Treatments & Services
Pricing & Payment
Before & After Your Appointment
Refunds & Returns
1. What is a Podiatrist?
A Podiatrist is a healthcare professional who specialises in diagnosing, treating, and preventing conditions affecting the feet, ankles, and lower limbs. At Foot Forward, we treat common problems such as corns, calluses, cracked heels, ingrown toenails, verrucae, foot pain, and offer diabetic foot assessments.
2. Do I need a referral to see a Podiatrist?
No referral is needed. You can book directly with us through our website or by contacting the clinic. We welcome self-referrals for all podiatry treatments.
3. Where is the clinic located?
We are based in Manchester City Centre, easily accessible by public transport and close to local parking. Full location details can be found on our Contact Page.
4. What conditions do you treat?
We treat a wide range of foot and nail conditions including:
– Corns and calluses
– Ingrown toenails
– Fungal nail infections
– Verrucae
– Cracked heels
– Diabetic foot concerns
– Foot pain
5. How do I book an appointment?
You can book online via our Booking Page or contact us via our Contact Page. We’re here to help you take the next step toward healthier feet.
6. Do you offer diabetic foot checks?
Yes, we provide comprehensive diabetic foot assessments, including vascular and neurological testing, to help prevent complications and maintain foot health.
7. Do you offer home visits?
At present, our services are clinic-based in Manchester City Centre. We may be able to refer you to a provider who is able to provide this service. Please contact us to discuss your needs.
8. Is treatment painful?
Most treatments are painless or cause minimal discomfort. We always aim to make our patients as comfortable as possible.
1. How can I book an appointment?
2. Do you accept same-day bookings?
Yes, we understand that foot problems can be painful and urgent. If we have availability, we can usually offer same-day or next-day appointments, especially for conditions like ingrown toenails.
3. Do you require a deposit to secure an appointment?
Yes, we take a small deposit at the time of booking to confirm your slot. This helps us manage our diary efficiently and ensures that your time is reserved just for you. The deposit will be deducted from your treatment cost on the day.
4. What is your cancellation policy?
We kindly request at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer your slot to another patient. Cancellations made with less notice, or missed appointments, may result in your deposit being retained.
If an appointment is missed, the appointment will still need to be paid in full minus the retained deposit when booking a following appointment.
1. What is a New Patient Assessment?
A New Patient Assessment is a comprehensive appointment for anyone visiting us for the first time. It includes a review of your medical history, a detailed foot health check, and a tailored treatment plan. We’ll also give advice on footwear, self-care, and follow-up visits if needed.
2. What does Routine Podiatry include?
Routine Podiatry is focused on ongoing maintenance and prevention. It can include nail care, corn and callus removal, cracked heel treatment, and monitoring of conditions like diabetes or arthritis that may affect your feet.
3. Can you remove ingrown toenails in one visit?
In most cases, yes. We can relieve discomfort and treat the affected nail during your first appointment. For recurring or severe ingrown toenails, we may recommend a minor surgical procedure for long-term relief.
4. Do you offer verruca treatments?
Yes, we provide several options, including acid therapy, debridement, and Verrutop®. We’ll discuss the best choice for your verruca based on its size, location, and how long you’ve had it.
1. How much do treatments cost?
We offer competitive, transparent pricing with no hidden charges. Our full price list is available on our treatments page, so you can check costs before making an appointment.
2. What payment methods do you accept?
We accept cash, debit and credit cards, and contactless payments. All payments are due on the day of treatment.
1. What should I bring to my appointment?
Please bring your medication list, relevant medical history, and the footwear you wear most often. This helps us assess your overall foot health and identify any contributing factors to your condition.
2. Do you provide aftercare instructions?
Yes, you’ll receive clear, written aftercare guidance to help you recover and maintain your foot health between visits.
3. How often should I visit a podiatrist?
It depends on your needs. Patients with ongoing conditions may benefit from visits every 6–8 weeks, while others may only need occasional check-ups.
1. Can I get a refund for my appointment deposit?
Deposits are refundable if you cancel or reschedule with at least 24 hours’ notice.
2. What happens if I miss my appointment?
If you do not attend or cancel late, your deposit will be retained to cover lost clinic time. Additionally, you will need to pay for your missed appointment minus the deposit when booking a following appointment.
3. Can I return foot care products?
Due to hygiene regulations, we cannot accept returns of opened or used products. Unopened items in original packaging can be returned within 14 days with proof of purchase.
4. How long will my refund take?
Refunds can take 5-10 business days to show up in your account. This is handled by our payment processor, Stripe.
